Terms and Conditions

Welcome to Zentec! These Terms and Conditions (“Terms”) govern your access to and use of our website, platform, and services, including HR management, payroll processing, compliance support, employee benefits, and related tools (collectively, the “Services”). By accessing or using our Services, you (“you,” “your,” or “user”) agree to be bound by these Terms.
Please read them carefully. If you do not agree to these terms, you must not access or use our services.

Eligibility and User Account

To use our Services, you must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization. You agree to provide accurate, current, and complete information during account registration and to keep your account credentials secure. You are responsible for all activities conducted through your account.

Services Overview

Our platform provides HR and payroll solutions, including but not limited to employee data management, payroll processing, time and attendance integration, compliance tools, employee performance tracking, and benefits administration. Features may vary depending on your subscription level or service agreement.

Acceptable Use

You agree to use our services only for lawful business purposes. You must not:

Use the Services in violation of any applicable laws or regulations.
Attempt to reverse-engineer, modify, or disrupt the software or systems.
Upload or share malicious code, viruses, or harmful content.
Use the platform to harass, threaten, or impersonate others.
Access data or systems that you are not authorized to access.

We reserve the right to suspend or terminate your account if you violate this Acceptable Use Policy.

Intellectual Property

All content, software, logos, trademarks, and documentation provided through the Services are the intellectual property of Zentec Payroll Solutions or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services as outlined in these Terms. You may not copy, modify, distribute, or create derivative works based on our content without our written permission.

Data Ownership and Confidentiality

You retain ownership of all employee and company data you submit to our platform. We act as a data processor (or sub-processor) where applicable and will not use, access, or share your data except as required to deliver the Services or as permitted under our Privacy Policy.

We are committed to protecting the confidentiality of your data and will implement technical and organizational safeguards to prevent unauthorized access, disclosure, or misuse.

Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which outlines how we collect, process, store, and protect your personal data. By using the Services, you consent to the data practices described in our Privacy Policy.

Third-Party Services and Integrations

Our platform may integrate with third-party tools or services (e.g., payroll processors, attendance systems, and background check providers). We are not responsible for the terms, performance, or privacy practices of those third-party services. Your use of those integrations is subject to their respective terms and conditions.

Subscription Plans and Payment

Access to certain features of the Services may require a paid subscription. Fees, billing terms, and service levels will be defined in your service agreement or pricing plan. You agree to pay all applicable charges in a timely manner. Non-payment may result in suspension or termination of services.

Unless otherwise stated, all fees are non-refundable. We reserve the right to modify pricing upon notice at the end of your billing cycle.

Service Availability and Uptime

We aim to provide 99.9% uptime for our platform and services, excluding planned maintenance or force majeure events. While we strive for continuous availability, we do not guarantee uninterrupted access and are not liable for downtime or service disruptions beyond our control.

Termination and Suspension

You or we may terminate the Services at any time, subject to the terms of any applicable contract. We may suspend or terminate access immediately without prior notice if:

You violate these terms.
There is a legal obligation to do so.
Continued use poses a security or operational risk.

Upon termination, your access will cease, but your data may be retained or returned in accordance with our data retention policy.

Disclaimers

Our services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that the Services will be error-free, uninterrupted, or meet your specific needs. While we strive for accuracy and compliance, we make no guarantees regarding legal or tax outcomes and recommend you consult with professionals where necessary

Limitation of Liability

To the fullest extent permitted by law, Zentec shall not be liable for any indirect, incidental, consequential, or punitive damages arising from or related to your use of the Services. Our total liability for any claims under these Terms is limited to the amount paid by you to us in the six (6) months preceding the event giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Zentec, its affiliates, officers, directors, and employees from and against any claims, losses, liabilities, and expenses (including legal fees) arising out of your:

Use or misuse of the Services
Violation of these Terms
Violation of any rights of a third party, including data or privacy rights

Changes to These Terms

We may update or modify these Terms from time to time to reflect changes in our business, legal requirements, or features of the Services. When changes occur, we will post the revised terms on this page and may notify you via email or platform alert. Continued use of the Services after such changes constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our services, or your rights under this agreement, we encourage you to get in touch with us. Our team is here to help clarify any doubts and ensure your experience with our platform is smooth, secure, and transparent.
You can reach our support team: Contact Us